Mental Health First Aid (MHFA): coaching service equips individuals with the knowledge, skills, and confidence to provide immediate support to someone experiencing a mental health crisis or distress. It focuses on early intervention, de-escalation, and guiding individuals toward professional help.

1. Structure & Format
• Individual Coaching: One-on-one training tailored to specific needs, such as workplace mental health or caregiver support.
• Group Coaching; Workshops: Interactive sessions for teams, communities, or organizations.
• Flexible Delivery: Available in-person, online, or hybrid formats.
• Session Length; Frequency: Typically 60–90 minutes per session, structured as a short-term program or ongoing support.

2. Core Functions
• Recognizing Mental Health Challenges: Identifying signs of anxiety, depression, trauma, substance use, and suicidal ideation.
• Providing Immediate Support: Teaching de-escalation techniques, active listening, and crisis intervention strategies.
• Encouraging Professional Help: Guiding individuals toward therapists, crisis hotlines, and mental health resources.
• Reducing Stigma & Promoting Awareness: Encouraging open conversations about mental health in workplaces and communities.
• Self-Care & Resilience Building: Supporting mental well-being for both first aiders and those in distress.

3. Coaching Models & Approaches
• The ALGEE Model: A structured framework for Mental Health First Aid (Assess, Listen, Give Support, Encourage Help, Encourage Self-Care).
• Trauma-Informed Coaching: Understanding the impact of trauma and responding with sensitivity.
• Solution-Focused Coaching: Providing immediate, practical steps to stabilize a situation.
• Empathy-Based Communication: Teaching non-judgmental listening and supportive dialogue.

4. Key Qualities of an MHFA Coach
• Certified & Knowledgeable: Trained in mental health first aid principles and crisis intervention.
• Calm & Compassionate: Able to provide support in high-stress situations.
• Ethically Grounded & Confidential: Maintains privacy and professional boundaries.
• Culturally Competent & Inclusive: Sensitive to diverse mental health experiences and backgrounds.

5. Documentation & Confidentiality
• MHFA Coaching Agreement: Outlines the scope, limitations, and confidentiality policies.
• Guidance Materials & Resources: Provides toolkits, crisis hotlines, and professional referrals.
• Assessment & Feedback Tools: Uses self-assessments or progress tracking to evaluate learning.
• Ethical Boundaries: Clearly differentiates mental health first aid from therapy or counselling.

 

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